1. Information We Collect

We collect information to provide and improve our services. You can browse parts of our website without sharing personal details, but certain features require voluntary data submission. We collect:

Personal Information (PI)

What: Name, email address, phone number, job title, company name, billing/delivery address, or location.

When: When you:

Fill out forms (e.g., contact, newsletter, or registration forms).

Create an account or sign up for services.

Request marketing materials, enter competitions, or participate in surveys.

Purchase products/services or contact us for support.

Why: To personalize your experience, process transactions, send relevant communications, or respond to inquiries.

Non-Personal Information (NPI)

What: IP address, browser type/version, device details, operating system, pages visited, time spent on our site, or general location (if enabled).

When: Automatically collected when you visit our website.

Why: To analyze trends, optimize website performance, and enhance user experience.

Aggregated Data

What: Anonymized data, such as website usage statistics or demographic trends.

Why: To improve our services, marketing, and business operations without identifying individuals.

We do not collect sensitive data (e.g., race, religion, health, or biometric information) unless required by law or specific contracts, and only with your explicit consent.

2. How We Collect Your Information

We gather data through:

Direct Interactions: When you provide information via forms, emails, phone calls, or account registration.

Automated Technologies: Using cookies, web beacons, and analytics tools to track browsing behavior. See our Cookie Policy for details.

Third Parties or Public Sources: We may receive data from:

Analytics providers (e.g., Google Analytics).

Marketing partners or data brokers.

Publicly available sources (e.g., company registries).

If you choose not to provide requested data, you may be unable to access certain features or services (e.g., account creation or purchases).

3. How We Use Cookies and Tracking

Cookies are small files stored on your device to improve your experience. We use:

Session Cookies: To maintain your session during navigation.

Preference Cookies: To save your settings (e.g., language preferences).

Analytics Cookies: To measure website performance and user behavior.

Security Cookies: To protect your data and prevent fraud.

You can manage cookies through your browser settings, but disabling them may limit website functionality. We may also use technologies like Flash Local Shared Objects for personalization, managed separately from cookies. For more details, refer to our Cookie Policy (available on request).

4. How We Use Your Information

We use your data for lawful purposes, including:

Service Delivery: To manage accounts, process orders, and fulfill contracts.

Communication: To send updates, respond to inquiries, or share marketing materials (e.g., newsletters, event invitations) with your consent.

Personalization: To tailor content, ads, or recommendations based on your preferences.

Analytics: To analyze website usage and improve our services.

Security & Compliance: To prevent fraud, enforce our Terms of Use, and comply with legal obligations.

Marketing: To offer relevant products/services based on your interests, with an option to opt out.

We rely on the following legal bases:

Contract Performance: To fulfill agreements with you (e.g., service delivery).

Legitimate Interests: To enhance our business, provided your rights are not overridden.

Consent: For optional activities like marketing.

Legal Obligation: To meet regulatory requirements.

We will not use your data for purposes incompatible with those outlined unless we notify you and obtain your consent.

5. How We Share Your Information

We may share your personal information with:

Service Providers: Trusted vendors (e.g., hosting, IT, or payment processors) who support our operations, bound by confidentiality agreements.

Business Affiliates: Aragenex Media subsidiaries or partners for internal purposes, unless you opt out.

Analytics & Advertising Partners: To deliver relevant ads or analyze traffic, using anonymized or aggregated data where possible.

Business Partners: For joint services or promotions, only with your consent.

Legal Authorities: To comply with laws, court orders, or investigations, or to protect our rights.

Business Transactions: If Aragenex Media is acquired, merged, or restructured, your data may transfer to the new entity.

Safety & Security: To prevent fraud, illegal activities, or harm to users or the public.

We require all third parties to respect your data’s security and process it only as instructed. We do not share your information for third-party marketing without your explicit opt-in consent.

6. International Data Transfers

Aragenex Media operates globally, and your data may be processed or stored outside your country, including in the United States or India. We ensure compliance with data protection laws (e.g., GDPR) by:

Using contracts with standard data protection clauses.

Verifying third-party providers meet equivalent security standards.

Applying binding corporate rules for intra-group transfers.

If you’re in the EU, your data is protected to EEA standards, even when transferred abroad.

7. How We Protect Your Data

We implement robust security measures, including encryption, secure servers, and access controls, to prevent unauthorized access, loss, or misuse of your data. Our third-party partners are contractually obligated to maintain similar standards.

However, no system is completely secure. We encourage you to:

Use strong, unique passwords.

Keep login credentials confidential.

Sign out from shared devices.

Aragenex Media is not liable for breaches due to compromised credentials unless caused by our negligence.

8. How Long We Keep Your Data

We retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this policy.

Meet legal, accounting, or reporting obligations (e.g., tax records may be kept for 7 years).

Resolve disputes or defend claims.

Anonymized data may be retained indefinitely for analytics. Residual data in backups is securely deleted when no longer needed, per applicable laws.

9. Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request a copy of the data we hold about you.

Correction: Update inaccurate or incomplete information.

Deletion: Ask us to erase your data, subject to legal exceptions.

Restriction: Limit how we process your data in certain cases (e.g., while verifying accuracy).

Objection: Oppose processing based on legitimate interests or for marketing.

Data Portability: Receive your data in a structured, machine-readable format or transfer it to another provider.

Withdraw Consent: Revoke consent for data processing at any time, without affecting prior actions.

Non-Discrimination: Exercise your rights without penalty (e.g., no service denial or price increases).

To exercise these rights, contact our Data Protection Officer at privacy@aragenex.com. We may verify your identity to ensure security and will respond within 30 days (or longer for complex requests, with notification).

If you’re in the EU, you can also contact your local data protection authority. We encourage you to reach out to us first to resolve concerns.

10. Third-Party Links

Our website may contain links to external sites not controlled by Aragenex Media. We are not responsible for their privacy practices. Please review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant updates will be prominently displayed on our website. The “Effective Date” at the top indicates the latest revision. Please check periodically for changes, especially if you have ongoing interactions with us.